Senior Client Partner

Applications for this position are now closed. Thank you for your interest.

What you'll do

  • Look after and grow key strategic accounts
  • Oversee the account financials, with the support of the Delivery team 
  • Continuously seek improvements to the way accounts are structured and run 
  • Strategic sounding board for clients and their brands
  • Build strong, healthy and valuable relationships with our clients
  • Act as the voice of our clients across the agency, ensuring their needs are being met 
  • Proactively look for opportunities to improve internal processes 
  • Look for opportunities to introduce clients to other services or teams in Yoyo they haven’t worked with to achieve their goals
  • Build proposals based on new partnership opportunities
  • Help embed good client management practices across teams

You'll work with

  • The Delivery team, who run the projects
  • The Growth team, when working on pitch opportunities 
  • The full agency team, when understanding the partnership and ensuring we’re delivering - we’re looking for someone to get stuck in 

Agency life

  • Be an active part of the Yoyo family and participate in agency wide meetings (e.g. Town Hall, Company meetings) 
  • Be part and help with at least one of the internal activity teams (e.g. Huddl, Refresh, Shft)
  • Our team is based in Tunbridge Wells but we offer flexibility around hours and remote working

What we need

  • Team player 
  • High levels of emotional intelligence and interpersonal skills to build strong colleague and client relationships at all levels
  • Ability to become a trusted advisor for our clients
  • High levels of organisation 
  • Ability to bring people together and motivate them to deliver for our clients 
  • Excellent written and verbal communication skills
  • Confident and convincing speaker
  • Interest in digital projects and innovation 
  • A flexible approach and ability to support and embrace organic changes
  • Positive approach to problem-solving 
  • Embodies the Yoyo principles 
  • Wants to be part of a B Corp

What we're looking for

  • Experience in agencies and/or working with agencies 
  • Experience in digital, and preferably at a strategic level
  • Understands the importance of creativity and innovation to deliver results 
  • Commercial experience with budget planning, tracking and forecasting

How you'll do well

  • Accounts are growing 
  • Clients become and remain advocates of Yoyo 
  • The work produced is impactful and delivers results 
  • Positive feedback from the internal team
  • Demonstrates in-depth knowledge of each account 
  • Regularly demonstrates efficient/smart working practices to ensure they are as good as possible
  • Is seen as an integral part of the Yoyo culture

B Corp

Yoyo are proud to be a certified B Corporation which means we are a business that meets the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance profit and purpose. 

Working for Yoyo as a B Corp offers our team the following benefits:

  • A sense of purpose
  • Being part of something bigger than one individual, bigger than the team, bigger than the company
  • Working for and alongside people who share the same values
  • A sense of constantly challenging ourselves, collectively and individually, to be better
  • A sense of pride to ‘wear the B Corp badge’
  • Regular opportunities to support the local community
  • Knowledge that everything we do, buy, use, consume has the good of the environment in mind
An ability to build strong relationships and guide high level strategic conversations is crucial to success in this role.
Brook Bateman - Head of Strategic Partnerships