Client Partner Support

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Team Outlook

As a Client Partner team, we are respected by our clients because we understand their issues and add value to their business.  We obsess about our projects because we strive for exceptional results. We love problems because we thrive in coming up with solutions. We are curious because knowledge is power. We are relentlessly upbeat because life’s too short to be grumpy all the time. We care because we’re nice people.

Team Success

The success of our team is built on the following principles:

  1. We know the client, their industry, their growth potential, their key pain points
  2. We solve any issues that will have an impact on the project timeline, project objectives, and profit
  3. We deliver on objectives and scope using our internal process and supporting tools
  4. We communicate effectively with our internal teams and the client to ensure that understanding is aligned
  5. We grow our accounts
  6. We spread happiness by being open, approachable, efficient, honest and trustworthy

Your role

 A typical day in the life of a Client Partner Support role includes:

  • Supporting Client Partners across multiple projects
  • General day to day organisation of the agency 
  • Reviewing & quality assuring deliveries
  • Assisting with communication with project stakeholders (internal and external)
  • Collaborating with internal teams to deliver on projects’ objectives
  • Managing resources to ensure that teams are well utilised and all project timings are booked in
  • Helping to organise client workshops
  • Updating internal systems (Jira, Confluence, Insightly, Harvest, Forecast)
  • Assisting Client Partner growth strategies by researching client’s market and competitors
  • Playing with Bramble (the office dog)

What we're looking for

You'll report to Hannah, one of our Client Partners, she’s the longest reigning client services team member and is awesome! Check out her LinkedIn profile. We are looking for somebody with the following traits:

  • Very organised with high attention to detail
  • Extremely good communication skills
  • Ability to multitask
  • Personable & friendly
  • Ability to work with an array for characters 
  • An unquenchable thirst for knowledge
  • Enthusiastic, eager to learn & grow

What's on offer?

As part of the Yoyo family, you'll receive the following benefits:

  • A clearly defined progression plan 
  • Opportunity to work with some great brands and exciting projects
  • 25 days + time off at Christmas
  • Annual profit-share scheme
  • Company pension and life insurance
  • Opportunities for flexible-working
  • A culture of honesty, innovation and learning
  • Monthly recognition and rewards
  • Team social activities
  • Initiatives around health and fitness e.g. individual fitbits, PT sessions, yoga,
  • Regular inspiration with conferences, TED talks and our own events
  • Opportunities to have your voice heard on the future of the agency